63bd Privacy Policy — How We Handle Your Data

1. Introduction

This Privacy Policy ("Policy") describes how 63bd ("63bd", "we", "us", "our"), the operator of the online gaming and sports betting platform at 63bd.io, collects, processes, stores, and protects personal data relating to registered players and visitors ("you", "your") to the 63bd platform. This Policy forms part of the overall agreement between you and 63bd, alongside the Terms & Conditions.

63bd is committed to maintaining the privacy, confidentiality, and security of your personal information. We process personal data only for defined, legitimate purposes and implement appropriate technical and organisational measures to safeguard that data against unauthorised access, loss, or disclosure. All data processing activities described in this Policy are carried out in accordance with accepted international data protection principles.

This Policy applies to all personal data collected via the 63bd website, mobile browser experience, customer support interactions, payment transactions, and any other touchpoint through which you interact with the 63bd brand. Bangladesh Standard Time (UTC+6) applies to all time-referenced provisions in this Policy.

2. Who We Are

63bd is the operator of the online gaming platform accessible at 63bd.io, serving players primarily located in Bangladesh. 63bd operates as a safe and reliable platform using SSL encryption and fair play certified game providers. For the purposes of this Privacy Policy, 63bd is the data controller responsible for the personal information collected and processed through the platform.

If you have any questions about this Policy or about how 63bd handles your personal data, you may contact our Data Privacy team at [email protected]. Support is available 24 hours a day, seven days a week, in line with Bangladesh Standard Time (UTC+6).

3. Data We Collect

63bd collects personal data across several categories depending on how you interact with the platform. The table below summarises the key data categories and examples of the specific information collected within each.

63bd does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or health data beyond what is strictly necessary for responsible gaming monitoring purposes.

4. How We Collect Your Data

63bd collects personal data through the following means:

• Direct interactions: Data you provide when registering a 63bd account, completing KYC verification, making deposits or withdrawals, or contacting customer support.
• Automated technologies: Technical data collected automatically when you access the 63bd platform, including cookies, server logs, and session tracking tools. See Section 8 (Cookies) for full details.
• Third-party sources: Identity and fraud-check data received from KYC verification service providers; payment transaction data from bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners; game session data from certified game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi.
• Responsible gaming tools: Data generated when you interact with 63bd's responsible gaming features, including deposit limit settings, self-exclusion requests, and session time limit configurations.

5. How We Use Your Data

63bd uses the personal data it collects for the following specific purposes:

• Account management: To create and maintain your 63bd player account, authenticate your identity on login, and manage your account preferences and settings.
• KYC and age verification: To verify that you are 21 years of age or older and to confirm your identity in compliance with our responsible gaming and fraud prevention obligations.
• Payment processing: To process deposits and withdrawals in Bangladeshi Taka via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records.
• Gaming and betting services: To deliver the core gaming and sports betting services available on the 63bd platform, including processing bets, calculating and paying out winnings, and maintaining game session records.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account abuse, money laundering, collusion, and other prohibited conduct as defined in the 63bd Terms & Conditions.
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling, to deliver responsible gaming tools and communications, and to process self-exclusion requests in accordance with our Responsible Gaming policy.
• Customer support: To respond to enquiries, resolve disputes, and maintain records of support interactions for quality assurance and compliance purposes.
• Marketing communications: To send promotional offers, platform updates, and bonus notifications to players who have given explicit consent to receive such communications. You may withdraw this consent at any time.
• Legal and regulatory compliance: To maintain records and fulfil obligations imposed by applicable laws, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and content of the 63bd platform.

6. Legal Basis for Processing

63bd processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and 63bd — including account creation, payment processing, and game delivery.
• Legal obligation: Processing necessary to comply with applicable legal requirements, including KYC/AML/CTF obligations and responsible gaming regulations.
• Legitimate interests: Processing carried out to pursue 63bd's legitimate business interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional analytics. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Sharing Your Personal Data

63bd does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, and other banking partners, solely to process your financial transactions.
• KYC and identity verification providers: Third-party identity verification services used to confirm player age and identity as part of the 63bd KYC process.
• Game providers: Certified game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, to the extent necessary to deliver their games on the 63bd platform and maintain game session integrity.
• Technology and infrastructure providers: Cloud hosting, content delivery, and security service providers who process data on 63bd's behalf under strict data processing agreements.
• Legal and regulatory authorities: Where required by law, court order, or regulatory directive, 63bd may disclose personal data to relevant authorities without prior notice to you.
• Fraud prevention networks: Shared fraud intelligence services used to identify and prevent fraudulent account activity across the online gaming industry.

All third-party service providers who process personal data on behalf of 63bd are required to do so only in accordance with 63bd's instructions and under contractual obligations that provide an equivalent level of data protection to that described in this Policy.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the 63bd platform. They enable the platform to recognise your device, remember your preferences, maintain your session, and collect usage data to help us improve the platform experience.

8.2 Cookies We Use

63bd uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function correctly — including session authentication, security tokens, and language/currency preferences. These cannot be disabled.
• Functional cookies: Used to remember your preferences and personalise your experience, such as your preferred deposit method or game lobby layout.
• Analytics cookies: Used in aggregated, anonymised form to understand how players navigate the 63bd platform and to identify areas for improvement. These are only active where you have provided consent.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and suspicious session behaviour.

8.3 Managing Cookies

You can control cookie settings through your browser's privacy settings. Disabling strictly necessary cookies may impair platform functionality, including your ability to log in and place bets. Analytics and functional cookies may be disabled without affecting core platform access.

9. Data Retention

63bd retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable legal obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status on the 63bd platform.
• Closed account data: Following account closure, identity, financial, and gaming records are typically retained for a minimum of five years to satisfy AML, CTF, and responsible gaming record-keeping obligations.
• KYC documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Support correspondence: Retained for a minimum of two years from the date of the relevant interaction.
• Marketing consent records: Retained for the duration of your active consent status plus three years following withdrawal of consent.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in accordance with 63bd's data destruction procedures, unless an extended retention period is required by a specific legal obligation.

10. Data Security

63bd implements a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 63bd servers.
• Encrypted storage of sensitive data including financial records and KYC documents.
• Role-based access controls limiting internal staff access to personal data to those with a legitimate operational need.
• Regular security audits and penetration testing of the 63bd platform infrastructure.
• Multi-factor authentication requirements for platform administration access.
• Real-time fraud detection and anomaly monitoring systems.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights or freedoms, 63bd will notify affected players without undue delay and take appropriate remedial action.

11. Your Rights Over Your Personal Data

As a 63bd player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected].

63bd will respond to all data subject requests within 30 calendar days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it.

Please note that certain rights are subject to exceptions — for example, 63bd cannot erase data that it is legally required to retain for AML compliance purposes. Where we are unable to fulfil a request in full, we will explain the reasons clearly in writing.

12. Minors and Age Restriction

The 63bd platform is strictly intended for adults aged 21 years and above. 63bd does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a minor, that account will be immediately closed and all associated data will be deleted, subject to any legal retention obligations that may apply.

63bd employs age verification procedures as part of its KYC process to prevent access by minors. If you have reason to believe that a minor has registered a 63bd account, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

63bd reserves the right to update or amend this Privacy Policy at any time. When material changes are made, 63bd will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the 63bd platform prior to the change taking effect.

The date at the top of this document reflects when the Policy was last updated. Continued use of the 63bd platform following the effective date of any amendment constitutes acceptance of the revised Policy. We recommend reviewing this Policy periodically to remain informed of how 63bd protects your personal data.

14. Contact Us — Privacy Enquiries

For any privacy-related questions, data subject access requests, marketing opt-out requests, or concerns about how 63bd processes your personal data, please reach our Data Privacy team using the following contact details:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Service Coverage: Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh

63bd aims to acknowledge all privacy enquiries within 24 hours and to resolve data subject requests within 30 calendar days. If you are not satisfied with 63bd's response to a privacy concern, you retain the right to escalate the matter through appropriate legal channels available in your jurisdiction.